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The Interview: Royal Palms' Executive Meeting Manager Nicole Haddy
In the hurried world of high-end executive business travel, last-minute corporate events and low-key luxury retreats of power brokers, politicians and celebrities, hotels need strong stewards to keep these events on-time, on-budget and above clients' expectations.
At Royal Palms, we are proud to have the prowess of Executive Meeting Manager Nicole Haddy. On a recent afternoon we sat down with Nicole to get to know this meeting master a little bit better.
For meetings and events, what sets Royal Palms apart from its competition?
Exceptional, personalized service on all fronts. Employees at Royal Palms have a strong sense of pride for the property - its history, legacy and distinct product – something that is carried throughout all levels of service we provide to our guests.
As an Executive Meeting Manager, who is your typical client?
Board meetings and executive retreats. Most programs are planned in a very short time frame and require a high attention to detail.
What made you interested in getting into Hospitality Sales?
I’ve enjoyed a career in hospitality for over six years, in a variety of different positions, from operations and guest services, to sales. I get a lot of satisfaction with sales in particular because it allows me to be creative and create long-lasting relationships. I assist clients throughout the entire planning and execution process, and it makes me proud to be the person my clients trust to deliver what they need and exceed their expectations.
What do you find is important to meeting planners you work with?
Aside from the usual - proximity to the airport, local attractions and on-property activities – meeting planners are looking for something unique, something more than just another meeting at another hotel. They want an experience.
What is some advice you’d give to other EMMs in the industry?
Ask a lot of questions and truly listen. Find out what is most important to each client and then deliver based on their individual needs, wants and expectations. Don’t always assume right away that you know what is best for them, as each event or meeting is entirely unique. Make sure your client feels comfortable and always be flexible. In the end a successful meeting is ultimately measured by your clients and guests' perception.
Interested in hosting an executive meeting or curious about Royal Palms as a venue for your next retreat? Contact Nicole Haddy today: nhaddy@destinationhotels.com
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